SitusAMC AVP, Personnel Management, Legacy Services in Remote, United States
AVP, Personnel Management, Legacy Services
SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone we proudly serve.
At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome and think global but act local – come join our team!
Position Overview :
This full time role is accountable for working with other members of the Production department, HR, training, Operations/Production team including CSMs and Leads, and throughout the organization to ensure we are meeting our goals with regard to the management of personnel throughout the organization.
This role will be responsible for the management and oversight of a designated number of individuals inclusive of their personal performance, professional development, and HR related matters. The position will work closely with Production Management to ensure that personnel are properly aligned, and that individual’s skillsets are aligned with the scope and position in question. This role has direct reports.
Training and/or demonstrated experience with compliance and/or modification reviews preferred
Essential Job Functions :
Provide support to the UW/QC staff including providing regular updates and communications to the staff under your management
Be the face of the department to the staff and work to increase morale overall by listening to and addressing staff concerns and providing an avenue for advancement
Have regular one on one conversations with staff members to discuss (i) current performance, (ii) opportunities for advancement, (iii) developmental needs, etc.
Send emails and make phone calls to staff that are identified as not working their scheduled / committed hours
Make sure everyone is filling out availability and working hours they’ve agreed upon
Make sure everyone who is scheduled to work and is assigned to an active job is working their scheduled hours. This includes interfacing with Production Management to make sure people have been assigned and the personnel to ensure they are working and working on the proper assignments
Monitor performance of all employees to ensure that they are hitting expected productivity goals. Identify areas of concern and pro-actively reach out to staff members to discuss performance and potential areas for additional training
Monitor average review times and Q-scores on all active jobs that your assigned staff is working on. Work with CSMs to identify and address any issues that would affect quality, deal timelines, or profit margins and communicate those issues to management
Identify anyone who is consistently not meeting production/quality expectations
Explore training / re-training opportunities or work with HR to establish a remediation plan
Identify personnel for advancement or cross-training including both new review scopes and new positions on existing review scopes
Work with training & Production Management to schedule refresher trainings as needed.
Managing downtime for FT/PT staff
Handle elevated situations between staff members and one-on-one conversation requested by UW/QC to address any concerns
Managing PTO requests
Research Unemployment Claims related to personnel that were under your management.
Writing and conducting annual, semi-annual, and interim reviews
Such other activities as may be assigned by your manager
Qualifications/ Requirements :
Bachelor’s degree or equivalent combination of education and experience.
Minimum three years in mortgage/ secondary market experience strongly preferred
Demonstrated ability to manage and supervise a team with a minimum of 3 years' experience
Training and/or demonstrated experience with the relevant scope to assigned group preferred
Demonstrated ability to manage conflict and ability to maintain composure in occasional high conflict situations
Ability to identify and leverage motivating factors of others to meet demands
Excellent PC skills and possess high level of proficiency in Microsoft products
Demonstrated experience and proficiency with Microsoft Excel specifically, including pivot tables, vlook ups
Strong communication (written and oral) skills
Strong analytical ability, good judgment, strategic and multidimensional thinker
Detail oriented and highly organized
Flexible; able to seamlessly transition from recurring duties to handle time-sensitive priorities
Demonstrate professional behavior and teamwork, punctual, dependable and adhere to company policies and procedures
Special Requirements :
- The employee may be required to report to a different local office as a normal, contemplated, and mandated incident of their employment
Working Conditions :
Office environment with frequent computer, mouse, keyboard use
Alternating between sitting or standing as needed
Hearing, talking, reaching, grasping
This position is available in all US Remote locations as detailed in SitusAMC’s Telecommuting policy. Colorado locations are currently excluded for this posting.
Note: This job description is not intended to be all inclusive or exclusive. At any time, employee may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings.
SitusAMC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Location: Remote, United States