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SitusAMC VP, Training Operations Manager in Remote, United States

VP, Training Operations Manager

SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone we proudly serve.

At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome and think global but act local – come join our team!

Position Overview :

This position provides holistic training support and coordination, including providing instructional facilitation support when necessary, monitoring the support and development of instructors and coaches, collaborating with content development to provide effective training solutions supporting needs identified by business, and identifying, leveraging, and coordinating available assets across the organization to provide the highest quality resources for development.

Essential Job Functions :

  • Manage efficiency and priorities for direct reports

  • Communicate with Business Units to determine Training support needs

  • Assist AVP, Training Instruction to facilitate training new members/cross training

  • As needed, deliver effective training methodologies both in group and individual platforms

  • Assist AVP, Quality & Process Improvement to monitor and communicate quality and efficiencies for trainees

  • Assist team leads in mentoring, guiding and developing employees’ skills

  • Perform records maintenance and audit of Growth Coach tracking records

  • Identify training needs of Growth Coaches and collaborate with department leadership to continually build the skillset of the team

  • Promote an environment of continuing education and personal skillset management among Training staff

  • Establish training goals and track progress of trainees, providing regular progress reporting

  • Monitor and evaluate all training support activities, providing incremental data analysis and reporting to continually determine and improve the efficacy of the training process

  • Collaborate with Content Development to manage the design, delivery, and continuous improvement of training programs as well as ongoing learning opportunities across the organization

  • Provide development feedback to Business Units to identify opportunities for employee advancement

  • Conduct specific training needs assessments to support the design, development and delivery of training programs

  • Audit training/test case files and provide feedback

  • Through collaboration with Content Development, support the development of training and procedural manuals and materials

  • Partner with department managers to outline deliverables, expectations, and specific training needs

  • Such other activities as may be assigned by your manager

Qualifications/ Requirements :

  • College degree in training, finance, mortgage banking or similar field of study or seven years’ experience in mortgage / secondary market and or corporate training with a background in financial services; or the equivalent combination of education and experience

  • Proficient in Compliance, Credit and Servicing underwriting review strongly preferred

  • Demonstrated ability to successfully develop and deliver training programs

  • Create and maintain positive and professional learning environment

  • Enthusiastic and motivational training style

  • Strong communication skills, both verbal and written

  • Demonstrated ability to provide actionable constructive feedback objectively and with diplomacy

  • Computer literate with in-depth knowledge of MS Office and web based systems; visual aids; emphasis on Excel

  • Excellent PC skills and possess high level of proficiency in Microsoft products

  • Demonstrate professional behavior and teamwork, punctual, dependable and adhere to company policies and procedures

Special Requirements :

  • The employee may be required to report to a different local office as a normal, contemplated, and mandated incident of their employment.

  • Limited travel

  • Flexible schedule required

Working Conditions :

  • Office environment with frequent computer, mouse, keyboard use

  • Alternating between sitting or standing as needed

  • Hearing, talking, reaching, grasping

This position is available in all US Remote locations as detailed in SitusAMC’s Telecommuting policy. Colorado locations are currently excluded for this posting.

Note: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings.

SitusAMC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Location: Remote, United States

Date published:1-Jun-2021

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